How to improve phone skills

Before the call take a minute to list on paper the key points that you want to discuss.

1.Your greeting sets the tone.

2.Identify yourself.

3.Ask permission.(Mark, do you have a few minutes to talk?)

4.Personalize the call.(How was your hiking trip?).

5.Be prepared for voice mail and leave a clear concise compelling message and the best time to call you.

6.Establish a warm 2-way conversation.

7.Ask questions (practice and prepare)

8.Agree to a time frame and keep to it.(don’t drag on).

9.Be sure to get Skype information,email address,mailing address and whether the person has a computer.

10.Ask for questions- this will display their interest and understanding.

11.Make and ask for commitment to watch a presentation, and schedule a time to meet or talk again via Skype.

12.Close the call on an upbeat note.(Thank you for your time and attention.)

13.E-mail pertinent materials.Write in your calendar the next step.Make personal notes and highlights of the call.

3 – Way Calling

Is the most powerful there is to:
Get people started
Make a match with someone who can’t relate or indentify with you.
Bring in a third party with those you are too close to.
Train- a confidence builder to pair the most skilled with the biginner.

A golden opportunity for the builder to:
Lead and teach
Be involved in planning, follow through,and accountabilty.
Compliment and validate the team member

3-way calls create bonding as people work together and build alliance and relationships.

3-way calls need to be an integral part of your action plan. They are limited only by your imagination.

The time and energy spent to put a call together is a compliment to the prospect.

They tend to buffer the prospect due to the social influence of the observer.


About hollischapman

"Great Gifts,Great Talk,Great Guests" is host Hollis Chapman motto for his internet talk show.Tune into "hollischapmanshow" every Friday (10 am Pacific 1 pm Eastern) on blogtalkradio channel.Host Hollis Chapman,small business marketing coach,consultant,offers practical, powerful tools,tips,and techniques to help your business grow.The show clients and guests join Hollis with success stories for growing,getting over negative thoughts,they offer valuable content to the listners.This show is loaded with specific How To's-how to remain confident and focused at crunch time,when pressure,tension and anxiety like making an uninvited appearance.Tune in and for great talk,great gifts,great guests.
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